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– Teams freezes computer during video calls – Microsoft Community

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A call that crashes once is often successful right after, and the crashes don’t follow any pattern. I haven’t found any commonalities across hardware or drivers, and have been checking network quality pretty closely.

It really seems like it’s a Teams software issue. Is anyone else dealing with this kind of inconsistent stability? Other forum threads haven’t been useful; they usually point to a software glitch that has since been patched, or some common hardware issue with a specific laptop model Surface or webcam Logitech. I tried to figure out if I could disable GPU rendering just as a test and that doesn’t appear to be an option. Is there another test we could try?

This seems to be related to graphics rendering, particularly since it always happens during a beginning of a Video call or meeting, and the detail in the error logs I opened a Microsoft support case, but it’s going no where fast, particularly since the issue isn’t reproducible on-demand.

In my various testing and research, I tried launching Teams from a command prompt window thinking maybe “–disable-gpu” would be an option to launch with.

I think this is totally unrelated, but figured I’d share it in case it ends up being relevant. In any case, this output was on a system where Teams has never crashed as described before, so probably not the best clue. View best response. The convention wisdom would be to look at the devices and drivers, is there really nothing common between the users with this issue? Steven Collier Not that we’ve been able to identify so far. There are about 15 different model Dell laptops with a variety of drivers out there.

Issue has affected both Windows 7 and Windows 10 on those laptops. Typically only two types of headsets are used, though the issue has affected users that don’t use headsets as well. We generally have only one model of webcam deployed, and again the issue has affected users not using an external webcam as well. We use two styles of docking hardware and a variety of dock models and firmware, and the issue has affected users that are not docked at the time of the issue.

I’ve also seen this issue affect users with different versions of MS Teams. This is probably the most challenging part of troubleshooting this. As you might imagine, the diverse landscape is making it challenging to identify a common thread between users with the issue. If you can think of any other data we should be gathering to aide in this investigation to narrow down a common cause, please do share!

Would you be able to post a screenshot of your cameras in device manager please? Getting the same issues too. Several of my work colleagues are getting this happening. Sometimes the only way to fix is to rapidly turn the camera on and off several times. We run the latest drivers and Teams version.

We tried disabling GPU in Teams settings. Clearing all of the Teams caches seems to work for a week or 2, but it will return. Is there a way for MS to fix this? THis issue does not happen when they use Cisco webex or Zoom. The only thing that resolved the specific issue of the Camera working for a split second and then freezing was to uninstall, so not just uninstall drivers or update drivers, but uninstall the device and let it detect again.

I also removed all other references to Cameras. This was done via Device Manager. If it was the same as what I had, it was not just Teams, but any Windows app making using of the camera.

So if you launch the Camera app and switch to video in Windows 10 you will see the same thing, so not just Teams specific. I tried this with device manager but it does not help. In the previous version it wasn;t that bad anymore but with 1. Drives me nuts. The Camera app does NOT have this issue at our notebooks. We discovered that our issue is somehow caused by Teams. We tried everything: new drivers for all hardwarecompnents. In my oppinion MS should investigate soon whats causing this and update!

HenryPhillipsNimbitech After months of trying to figure out the solution to this problem, this did it for me! Thank you! Notably, I also had the “Personify Virtual Camera” in my list and removing it fixed the issue. This device is a remnant of having ChromaCam installed but apparently was not removed when I uninstalled ChromaCam. Products 68 Special Topics 42 Video Hub Most Active Hubs Microsoft Teams.

Security, Compliance and Identity. Details required : characters remaining Cancel Submit. Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. Choose where you want to search below Search Search the Community. Search the community and support articles Microsoft Teams Teams for education Search Community member. However, every Teams call, the laptop is unusable. However if we then jump straight onto my Mac, we can reconnect the call and carry on.

Is there a minimum spec on a Laptop to run Teams? I have the same question 6. Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. Several users report freezing in the middle of video call multiple times a day.

Even switched the user to new devices, problem persists. Therefore reinstallation of Teams is not a solution for this problem. As this is a know bug to a lot of people Reliability issues: crashing, hanging, freezing — Microsoft Teams UserVoice please fix this. I have a brand new Lenovo and this is an enormous problem for me!

I’ve had Teams reinstalled and now I’m focussing on my internet provider as there appears to be some issues from their end that they can’t figure out. But I have to say that I have less issues using Zoom! Update 22Jul I had the internet hardwired into my livingroom which is where I’m sitting and have had zero issues with freezing!! I did not find a solution except to switch to a MacBook and use Teams there. No issues when on a MacBook. The PC was replaced just over a month ago with another PC.



Microsoft teams freezing during video calls – microsoft teams freezing during video calls


Disable all security software and perform Windows 10 clean boot to exclude the confliction between third party service or app. Update camera app from windows store. Installing the latest Windows updates that may contain the bug fix for the Webcam not working problem. Note : Microsoft is providing this information as a convenience to you.

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Glouche , Do you have any further update for this issue? If the suggestion helps, please be free to mark it as an answer for helping more people. Glouche , Haven’t received your update for a long time, any update now? If the above suggestion helps, please be free to mark it as answer for helping more people. How are you managing files in your Teams? Skip to main content. Find threads, tags, and users Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software.

Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. I suggest to clear your Teams desktop app cache: 1.

On your keyboard, Hold Windows key and Press R. Delete the contents of the entire folder. Please let me know if you have any questions or concern. Details required : characters remaining Cancel Submit. Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. Choose where you want to search below Search Search the Community. Search the community and support articles Microsoft Teams Teams for education Search Community member.

Tanya Lukezic. I have the same question 7.


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