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Occasionally it will also throw an error WA Method 1 : I suggest you to run the Windows Store Apps troubleshooter and check if it helps. Tap on Windows Key. Click on Search bar. Click on Next and follow the instructions. If the issue still persist, refer to the below method. Method 2: I would suggest you to update the latest driver for display adapter under Device Manager. Method 3: I would suggest you to uninstall and reinstall the update the latest driver for display adapter from the manufacture of the Computer.

Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. Unfortunately, I have already tried methods 2 and 3. I have even been onto AMD’s site and manually downloaded the Windows 10 drivers, which had no effect.

It’s not a massive issue as I’m still able to view Netflix in a browser. It’s just the app itself that doesn’t work. Everything went haywire with Netflix app when upgraded to Windows 10 from Windows 8. Really sorry I did now, because I did not find Windows 8. The only apps I use are Weather and Netflix. Both are having issues with Windows Just got tired of the nagging by Microsoft to upgrade it seems I was getting notices from Windows update, IE, taskbar notifications.

Really annoying Microsoft! If you get video but no sound when playing a TV show or movie, it usually means there’s a content problem or a problem with the connection to your speaker system. Follow the steps for your device to fix the problem.

Using a web browser, go to Viewing Activity in your account. In the list, find the TV show or movie with the issue and click Report a Problem. Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback. Click Play to begin watching a TV show or movie through Netflix. While your video is playing, locate the audio icon in the player control bar.

Hover over the icon until you get a slider pop-up, then slide the control knob to the top to turn the volume all the way up. If you’re watching on a browser, ensure your tab isn’t muted by looking for the mute icon on the Netflix tab while your video is playing. If your tab is muted, right-click on it and select Unmute Tab or Unmute Site.

If you’re using a laptop or tablet, unplug any external speakers or headphones to see if you get better sound through the built-in speakers. Netflix streaming performance may improve if you close browser tabs, applications and programs that may be taking up your computer’s memory and processing resources.

If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help. On the Playback tab, click the Default Device indicated by a green circle with a check mark inside.

Click the Dialog icon. If switching to a non Click Speaker or the Default Device. Click Properties , then click the Advanced tab. For the sample rate and bit depth, choose 24 bit, Hz Studio Quality.

We’re looking into this problem. To help us investigate, please contact Netflix Customer Service. Note : For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below. If your device is connected directly to your TV, check your Netflix app audio options. If surround sound 5. If you are unsure how to change your Netflix app audio settings, visit our alternate audio article.

If changing to stereo solves your audio issue, your equipment may not be surround sound compatible. Contact your device’s manufacturer for assistance if you believe your equipment should be compatible with 5. If this does not resolve the issue, or if you’re not currently using HDMI to connect to your TV or home theater system, you may want to manually set the audio settings on your PlayStation 3.

Highlight the cable type you are currently using to connect your PlayStation 3 to your TV or home theater system and press X. Make sure only Linear PCM 2. CH Ch 48 kHz are checked. Depending on your home surround sound setup, you will enable either 5. This option is only available with an HDMI connection. From the Xbox home screen, press the Xbox button on your controller to open the guide. Select Settings. Change the option in the drop-down menu to either 5.

If you still have no sound, repeat the steps above, choosing the other option in Step 6 before you continue troubleshooting below. While the video is playing, move your mouse over the screen and click on the Dialogue icon.

On the menu that appears, see if surround sound 5. Try changing it to any available non No Sound on Netflix in Windows 10 Before going ahead with the steps to fix the issue of No Sound on Netflix in Windows 10, make sure that the volume is turned up both on your computer and also in the Netflix player. Then you can open your browser and access Netflix to check if it works properly.

Out of some reason, the sound and sound components on Windows 10 can stop working. Sherry has been a staff editor of MiniTool for a year. She has received rigorous training about computer and digital data in company. Her articles focus on solutions to various problems that many Windows users might encounter and she is excellent at disk partitioning.

She has a wide range of hobbies, including listening to music, playing video games, roller skating, reading, and so on. By the way, she is patient and serious. Partition Wizard. Download Partition Wizard. Tip: If you have opened many other tabs while using Netflix, you might also encounter the problem.

Here Is the Tutorial.

 
 

– Windows 10 netflix app no video just audio

 

Then you can open your browser and access Netflix to check if it works properly. Out of some reason, the sound and sound components on Windows 10 can stop working. Sherry has been a staff editor of MiniTool for a year.

She has received rigorous training about computer and digital data in company. Her articles focus on solutions to various problems that many Windows users might encounter and she is excellent at disk partitioning. She has a wide range of hobbies, including listening to music, playing video games, roller skating, reading, and so on. By the way, she is patient and serious. Partition Wizard. Download Partition Wizard. Tip: If you have opened many other tabs while using Netflix, you might also encounter the problem.

Here Is the Tutorial. Facebook Twitter Linkedin Reddit. About The Author. Sherry Follow us. User Comments : Post Comment. Click on Search bar. Click on Next and follow the instructions. If the issue still persist, refer to the below method. Method 2: I would suggest you to update the latest driver for display adapter under Device Manager. Method 3: I would suggest you to uninstall and reinstall the update the latest driver for display adapter from the manufacture of the Computer.

Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. Unfortunately, I have already tried methods 2 and 3. I have even been onto AMD’s site and manually downloaded the Windows 10 drivers, which had no effect. It’s not a massive issue as I’m still able to view Netflix in a browser. It’s just the app itself that doesn’t work.

Everything went haywire with Netflix app when upgraded to Windows 10 from Windows 8. Really sorry I did now, because I did not find Windows 8. The only apps I use are Weather and Netflix. Both are having issues with Windows Just got tired of the nagging by Microsoft to upgrade it seems I was getting notices from Windows update, IE, taskbar notifications. Really annoying Microsoft! So I took the bait and now find myself wishing for Windows 8. WOW, never thought I would say that!!

I think I had the same problem. FWIW, here’s what fixed it. I’ve also got an AMD Radeon chipset. I launched that, then selected Video, then Video Quality. I unchecked “Use automatic setting” box, then selected “Adaptive. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Make sure the volume is turned up on both the Netflix.

Ensure the volume on your computer is also turned up. There may be volume controls on your keyboard. Close other browser tabs, applications or programs. If you use security software. Enable Loudness Equalization. From the desktop, right-click on the speaker icon on the taskbar.

Select Playback Device. Click Properties. Select the Enhancements tab. Check the box for Loudness Equalization. Make sure Disable all enhancements is unchecked. Try Netflix again. The Enhancements tab may not be available on all computers.

If you do not see the Enhancements tab, your audio drivers or sound card may not support this feature.

Windows 8. Change your audio settings Windows App Only. Launch the Netflix app. Select a TV show or movie. While your TV show or movie is playing, move your mouse over the screen. Windows Set audio to Studio Quality Windows 10 Only. From the lower right corner of your taskbar, right-click on the speaker. Click OK to save the setting. What to do next. PlayStation 3. Change your audio settings. If you have to change your audio setting to stereo every time you play a movie or TV show, there may be a setting on your device that is causing it to default to 5.

Contact your device manufacturer for assistance in adjusting this setting to default to stereo audio. Confirm your HDMI audio settings.

From the PlayStation home screen, navigate to Settings. Navigate to Sound Settings. Select Audio Output Settings. Press X to save the settings. Enable 5. Make sure Dolby Digital 5. Make sure Dolby Digital Plus is unchecked. Press the Right arrow.

Press OK if prompted. Enable stereo sound. Xbox One. Select Audio output. Select HDMI audio. Try Netflix again If you still have no sound, repeat the steps above, choosing the other option in Step 6 before you continue troubleshooting below. Change the option in the drop-down menu to Stereo Uncompressed. Android phone or tablet. Check your volume Make sure the Media volume is turned up on your phone or tablet. Launch the Netflix app and select a movie or TV show. Apple TV. Troubleshoot your hardware connection.

There might be an issue with the connection between your device and the TV. Try reversing the ends of the HDMI cable. Try a new HDMI cable. Troubleshoot your device connections. If you are using an external audio receiver, sound bar, or speakers: Ensure that your speakers are connected to your receiver properly.

 

How to Fix No Sound on Netflix in Windows 10.Video freezes but sound keeps playing

 

If other TV shows or movies play normally, you can tell us about the problem. Follow the instructions, then click Report Problem. Turn your device off, then on. Turn off your Android. Make sure it’s powered off, not just locked. Turn it back on. Try Netflix again. Update your Android. Open Settings. Check for and install available updates. Contact the device manufacturer. To fix this issue, you’ll need to contact the device manufacturer and ask them for help:.

When connecting your Android device to a TV. Restart your iPhone, iPad, or iPod touch. Once your device powers on, try Netflix again. Quit and reopen the app. For devices without a Home button, swipe up from the bottom of the screen and hold. Turn off Airplay or Screen Mirroring. Check your video cable or adapter. When connecting your iPad to a Mac computer.

Google Chromebook or Chromebox. On Google Chrome. Update Google Chrome. Wait while Chrome automatically checks for new updates. If an update is available, click Relaunch. On the Netflix app. Try another HDMI cable. Mac computer. Update your web browser. When connecting your Mac to an iPad. When connecting your Mac to a TV.

Windows computer. If you are not using the Chrome browser, continue troubleshooting below. Make sure your video drivers are up to date. PlayStation 3. Troubleshoot your hardware connection. There might be an issue with the connection between your device and the TV. Try reversing the ends of the HDMI cable.

Try a new HDMI cable. PlayStation 4. Are you using PlayStation VR? Select Sounds and screen. Select Video Output Settings. Select HDR. Turn HDR Off. What should I do next? Xbox Xbox One.

All other game consoles. Turn off your device. If your device has a power cable, unplug it. Make sure your device is completely off, not just in sleep or standby mode. Leave your device off for 15 seconds. Turn on your device and try Netflix again. If you’re casting to your Chromecast using an Android phone or tablet:.

Disconnect Google Home screen mirroring. Make sure your phone or tablet is on the same Wi-Fi network as your Chromecast device. Open the Google Home app.

Tap your Chromecast device, then tap Stop mirroring. Open the Netflix app. Tap the TV show or movie you want to watch. What to do next. If you’re casting to your Chromecast using an iPad, iPhone, or iPod touch:. Roku Streaming Stick. All other set-top boxes and streaming media players. Blu-ray player. All other devices. If your device doesn’t have a power button or you can’t reach it, leave it unplugged for 3 minutes instead.

If your device’s audio settings are not set correctly it can cause a wide range of audio issues. Contact your device manufacturer for help adjusting these settings to be compatible with Netflix and any connected audio devices. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website.

Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. A country must be selected to view content in this article. Chromebook or Chromebox. Check if other TV shows or movies work. If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem. Follow the instructions, then click Report Problem. Is your volume on and turned up? Make sure the volume is turned up on both the Netflix. Ensure the volume on your computer is also turned up.

There may be volume controls on your keyboard. Close other browser tabs, applications or programs. If you use security software. Enable Loudness Equalization. From the desktop, right-click on the speaker icon on the taskbar. Select Playback Device. Click Properties. Select the Enhancements tab. Check the box for Loudness Equalization. Make sure Disable all enhancements is unchecked. Try Netflix again. The Enhancements tab may not be available on all computers. If you do not see the Enhancements tab, your audio drivers or sound card may not support this feature.

Windows 8. Change your audio settings Windows App Only. Launch the Netflix app. Select a TV show or movie. While your TV show or movie is playing, move your mouse over the screen. Windows Set audio to Studio Quality Windows 10 Only.

From the lower right corner of your taskbar, right-click on the speaker. Click OK to save the setting. What to do next. PlayStation 3. Change your audio settings. If you have to change your audio setting to stereo every time you play a movie or TV show, there may be a setting on your device that is causing it to default to 5.

Contact your device manufacturer for assistance in adjusting this setting to default to stereo audio. Confirm your HDMI audio settings. From the PlayStation home screen, navigate to Settings. Navigate to Sound Settings. Select Audio Output Settings. Press X to save the settings.

Enable 5. Make sure Dolby Digital 5. Make sure Dolby Digital Plus is unchecked. Press the Right arrow. Press OK if prompted. Enable stereo sound. Xbox One. Select Audio output. Select HDMI audio. Try Netflix again If you still have no sound, repeat the steps above, choosing the other option in Step 6 before you continue troubleshooting below.

Change the option in the drop-down menu to Stereo Uncompressed. Android phone or tablet. Check your volume Make sure the Media volume is turned up on your phone or tablet.

Launch the Netflix app and select a movie or TV show. Apple TV. Troubleshoot your hardware connection. There might be an issue with the connection between your device and the TV.

Try reversing the ends of the HDMI cable. Try a new HDMI cable. Troubleshoot your device connections. If you are using an external audio receiver, sound bar, or speakers: Ensure that your speakers are connected to your receiver properly. Check any HDMI or optical connectors to ensure that they are plugged in correctly. From the Apple TV home screen, select Settings.

Select Dolby. Select Auto to enable surround sound. If these steps don’t work: Repeat steps 1—3 above. Select Off to disable Dolby. Select Video and Audio. Select Audio Format. Select Change Format. If asked, confirm that you want to Change Format. If these steps don’t work: Repeat steps above.

 
 

Video issues with Netflix

 
 

If you are facing any audio issues while watching Netflix on Windows 10 then, do not worry! We bring to you a perfect guide that will fix Netflix audio video out of sync issue on Windows 10 PC. So, continue reading! Before proceeding, let us first understand the possible causes due to which audio might not have synced with the video on any Netflix movie or TV Show. Follow the methods listed below to fix Netflix audio video out of sync PC issue on Netflix app or web version.

Restart PC: You can try restarting your streaming device, like Windows 10, as shown. If the speed is minimal, you can try changing the data plan of your Internet connection or proceed to other methods.

You can connect to a stronger Internet connection or turn on the Mobile Data on your Smartphone to solve the error. The issue of Netflix audio out of sync error may have occurred if the peripherals are not properly connected to the Streaming devices while using the platform.

The methods explained below will help you fix the issues with the audio output devices connected to your streaming devices. You can use the basic methods described below to solve Netflix audio video out of sync PC issue on the platform itself. Watch Movie at Normal Speed: If you are watching a movie or TV Show at a different speed than the Normal speed such as 2x, you need to set the speed to Normal to fix the issue.

Check other functions: If the audio is out of sync with the movie, you need to check if other functions like pause, forward, rewind, or play, are working effectively on your movie.

By rewinding or forwarding the movie to a few seconds, you may be able to fix the sync issue. Click on the forward, rewind, or play buttons on the screen to check if the functions are effective. Disable HD streaming and change to a lower resolution: If you are watching the movie on HD picture quality, you may experience a lag in audio as it requires more data; you can try disabling the HD streaming on the movie to fix the issue.

You can try altering the resolution of the movie or the TV show you are watching on Netflix to fix the issue by changing it to a lower resolution. Move to the Profile and Parental Control section and select your Profile in the list. Open the Playback Settings and select the Change option in the list.

In the Data Usage Per Screen section, select the option Medium in the list and click on the Save button to save the changes.

Change audio from English to English 5. Open the Netflix app and play any English movie on the platform on your streaming device. If you are using an outdated Windows on your PC, you may not be able to use Netflix on your PC and may have an audio lag issue. To solve the issue, you need to update the Windows on your PC and then you can watch movies on Netflix without the issue. If you are using a free VPN to watch content that is restricted in your country, there might be some issues with the audio in this case.

Since Netflix is a platform that has so much visual content, using an outdated Graphics driver may not support you in watching the movie without any issue. You need to update the Graphics driver on your PC to fix this issue and watch content without syncing errors. The audio driver for the default audio output device needs to be updated to be able to provide good audio output. You can use the link provided here to update the audio driver on your PC.

You need to disable the AutoPlay feature in Hardware and sound to fix the audio sync error. You can use the link given in this section to disable the AutoPlay feature. If the Fast startup setting is enabled on your PC, you may not be able to watch the movie without audio interruptions.

To fix the issue, you have to disable the Fast startup option on your PC. If you are not able to fix the issues with the audio device, you can try changing the default format of the audio output device using the link given. Additionally, you can deselect the option Allow applications to take exclusive control of this device in the Exclusive mode section , click on the buttons Apply, and then on OK to save the changes. Note: This option will let you provide permission to the applications to take control exclusively of this audio device.

Right-click on the Speakers icon at the bottom right corner of the screen and select the Sounds option. Then, select the audio device e. Speakers and click on the Properties button.

Switch to the Advanced tab and uncheck the Allow applications to take exclusive control of this device. Using this method, you can allow Windows to make changes to the visual and performance of your PC.

This will fix all the glitches on your PC and you must be able to fix the audio sync issue on Netflix. Hit the Windows key , type view advanced system settings , and click on Open. In the System Properties , click on the Advanced tab and click on the Settings… button in the Performance section. The section will provide methods to solve the Netflix audio out of sync issue on the web browser on your PC.

The methods explained in this section are taking Google Chrome as the default web browser which may differ on your PC. If the issue is with the Web browser, you can try restarting the web browser on your PC to fix the issue. Search for Google Chrome on the search bar and click on the app result to launch the Google Chrome app and then open the Netflix page.

If you are using any ad blocks on Google Chrome, you need to disable them to fix Netflix audio video out of sync on Windows 10 issue. Click on the three vertical dots on the top-right corner of the webpage, move your cursor over More tools , and select the option Extensions in the adjacent menu. On the Extensions page, toggle off the ad-blockers to disable all the ad-block extensions on the page. If you are using any third-party extension for using the Netflix Party on Google Chrome, you need to disable it to fix Netflix audio video out of sync on Windows 10 issue.

On the Extensions page, toggle off the Netflix Party is now Teleparty extension to disable it on the page. Cache files help you in loading the frequently visited sites faster; however, they can slow down the speed and the sync issue may have occurred.

Read the article linked to clear the cache files on Google Chrome to fix the issue. If you are using an outdated version of the Google Chrome app, you may not be able to use Netflix without any audio lag. You need to update the Google Chrome app to solve Netflix audio video out of sync on Windows 10 problem.

Click on the three vertical dots at the top-right corner of Google Chrome and click on the option Settings in the list displayed. Click on the About Chrome tab on the left pane of the window and you can see the Up-to-date message on the window. Note: If there is an update available, the browser will update automatically and will ask you to relaunch it after the update. The hardware acceleration feature assigns visual and text rendering to the GPU; you can try disabling the feature on Google Chrome to fix the issue.

Expand the Advanced menu and click on the System tab in the left pane of the window; and toggle off the Use hardware acceleration when available setting, then click on the Relaunch button to end the process. If you can watch any other movie without a sync issue, then the problem might be with the particular movie you are watching. Try reporting the particular movie or TV Show with the sync issue to Netflix by following the steps below.

Open Netflix , click on the Profile , and select Help Centre. The article has explained how to fix Netflix audio video out of sync on Windows 10 PC. If you have found this article to be useful, kindly drop your suggestions and feedback in the comments section below. Elon is a tech writer at TechCult. He’s been writing how-to guides for about 6 years now and has covered many topics.

He loves to cover topics related to Windows, Android, and the latest tricks and tips. Your email address will not be published. You may also like. Category How to , Tips. Published on August 18, 5 min read.

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