Looking for:
Black screen with sound.
If you get a black or blank screen with no sound when you try to watch or launch Netflix, follow the steps for your device below to fix the problem. If Netflix is unresponsive and you can’t return to the previous menu, use this article instead. Press the power button on the device once, then wait 1 minute.
If your device doesn’t have a power button or you can’t reach it, leave it unplugged for 3 minutes instead. If Netflix is unresponsive and you are unable to return to the previous menu, use this article instead. If you don’t see Get Help , navigate up and select Settings or the Settings icon. If you don’t see Get Help, Settings, or the Settings icon:.
Turn off or unplug your Blu-ray player. Unplug your modem and your wireless router, if it’s a separate device from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. Turn your Blu-ray player back on and try Netflix again. If you’ve changed the connection settings on your device, you’ll need to change them back to default.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf. Contact your internet service provider. We’re looking into this problem. To help us investigate, please contact Netflix Customer Service. If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly.
If your browser is unresponsive and you are unable to use the Back button to return to the previous page, use this article instead. If you usually use a bookmark to visit Netflix, try typing www. If this resolved your issue, update your bookmark URL to www.
In the Clear the following items from dropdown, select the beginning of time. In the Time Range to Clear dropdown, select Everything. Under Details , uncheck everything except Cache. In the Obliterate the following items from drop-down, select the beginning of time. Select Reset Safari and uncheck everything except Remove all website data. Go to netflix. This will sign you out of your account. In the upper right corner of your browser, select Menu. If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix.
Re-activate it, then contact the software manufacturer for help. The issue may be caused by adware installed on your machine. For detailed steps for resolving this problem, see our Ads and Pop-ups When Streaming article.
If Netflix is unresponsive and you are unable to use your browser’s Back button to return to the previous page, use this article instead. From your browser toolbar, click the Chrome menu. Hover over History , then from the menu on the left, click History. In the Time Range drop-down menu, select All time.
In the upper right corner of the browser, click Open menu. In the Time Range to Clear dropdown menu, select Everything. Under History , uncheck everything except Cache. Click Settings. Under Browsing History , click Delete. Uncheck everything except Temporary Internet files and website files. In the upper right corner of the browser, click Settings and more. Hover over History , then from the menu on the left, click Clear browsing data.
Uncheck everything except Cached images and files and Cookies and other site data. In the Time range drop-down menu, select All time. Select Settings. Windows will check for updates. If it doesn’t, select Check for updates. From the items listed, right-click or press and hold on touchscreen devices on your preferred browser icon Netflix supports Internet Explorer, Firefox, Opera, and Google Chrome.
If these steps allow you to stream TV shows and movies from Netflix. From the upper right corner of the browser, click Menu. From the Time range drop-down menu, select All time. See Microsoft’s Xbox support site for specific steps to resolve the error. Netflix might not be playing because of an issue related to digital copy protection. To resolve the issue:. Contact the TV manufacturer for help. When you see the message Do you want to shut down your Kindle? Once the device is completely powered off, hold the Power button until you see the Kindle or Amazon logo.
Open the App Store and search for “Netflix. If you can’t find the Netflix app in the App Store, go to the Apple support site for help.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off. Press and hold the Menu button on the Apple TV remote until you’re back on the home screen. Press the Home button on your Roku remote to navigate to the Roku home screen. Select Netflix from the home screen and follow the prompts to reactivate the app. Highlight the Netflix app and press the star key on the remote.
If you do not have a Tools button, proceed to the next set of troubleshooting steps. If you are still getting a black screen, please try Netflix again in 20 minutes. It can take this long for the app to complete setup. If these steps don’t help, Samsung may have other suggestions. Or, try watching Netflix on a different device. Then, select Sign out , Reset , or Deactivate.
Turn off or unplug your smart TV. Turn your smart TV back on and try Netflix again. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website. Learn more about our use of cookies and your information.
You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. Blu-ray player. When do you see a black screen? When you open the Netflix app. Return to the previous menu. Return to the previous menu and try to open the Netflix app again.
Restart your device. Unplug your device from power. Plug your device back in. Turn your device on and try Netflix again. Contact the manufacturer. Your device is having a hardware or software problem that only the manufacturer can solve. Contact the device manufacturer and ask for help: Updating to the latest firmware for the device.
Performing a factory reset. If the manufacturer can’t help, try watching Netflix on a different device. When you try to play a TV show or movie.
– 13 Ways to Fix Black Screen With Sound on Netflix – Saint
If you get a black or blank screen with no sound when you try to watch or open Netflix, use this article to fix the problem. A temporary malfunction of any of your devices (mobile, TV, console, Firestick, PC, networking equipment, etc.) may cause the black screen in. One of the most common problems on Netflix is the black screen with sound. Most of the time, this error is caused by a problem with.
Netflix app black screen
I have this strange issue where when netflix app black screen Netflix in either IE11, Edge or Netflix App netdlix full screen mode the display would sometimes flicker or goes black for a few seconds then back netflix app black screen the video.
This would happen continuously every 10 second of so during playback. However apl does not seem to have any affect on NetFlix videos. I did some troubleshooting and discovered that this issue appears to be caused by Intel R HD Graphics driver. However, when disabling the driver, the issue seems to go appp but video became netflix app black screen choppy. The default driver what came with the PC was. Updating the graphic driver did not solve the issue and I also did a full uninstall and reinstallation netflix app black screen the driver.
Go to Solution. I reviewed the post. We have worked as a team to figure out what the cause of the issue is. It is netflix app black screen to the Microsoft Edge Browser and the Microsoft app.
It has nothing to do with the bios or graphics drivers. Brilliant troubleshooting, great effort and splendid diagnosis of the issue to isolate it correctly. Kudos to you for a job well done. If you are able to watch in another browser, your current browser may be sxreen an issue with the Silverlight plug-in used by Netflix. If you’re unable to watch in multiple browsers, or if you prefer to use your current browser, continue to the next troubleshooting step.
You may be running an outdated version netflix app black screen the Silverlight plug-in, or the plug-in may have become corrupted. Then reinstall the latest version of Silverlight from this link and select продолжить чтение option for downloading for windows. If it does not then please use a different browser like Chrome or Firefox and that should do the trick for you.
Please let me know how this goes. It has been amazing working with you considering your profound technical skills. Trust me I’ve done everything I can to assist you by keeping your best interest in mind. I hope the unit after repair works great and stays healthy for a long time. To simply say thanksplease click the “Thumbs Up” button to give me a Kudos to appreciate my efforts to help. Do take care stay healthy, keep smiling big and have a blessed year ahead. View solution in original post.
Hi Vincestar. Thanks for visiting the HP community. A very Good Day to you. Hope you are doing well. I understand that you need assistance regarding display issues while working with Netflix. You are a valued HP customer and we appreciate you greatly for doing business with HP A commendable diagnosis of the issue was done. Kudos to you for that. Hope this helps.
Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I’ll be there to assist you. This issue happened when I first got the computer in March. It happened first when watching YouTube videos at full screen then I used a workaround by using software rendering to resolve the issue. Now it is happening when I am watching Netflix. I just installed Chrome and tested watching NetFlix and I do not see the netflix app black screen appearing on that browser.
Продолжить tried with the NetFlix App and issue is happening there as well. So far it seems like only Chrome is able to handle NetFlix without the flickering. Is there any other way to troubleshoot this issue? Then I restarted my computer. There is a lengthy MS update feature update to version I tested NetFlix on all 3 applications IE, Edge, App and it appears that netflixx issue with the flickering at full screen is now fixed. Netflix app black screen am not sure if it was due to the steps you have suggested me to do or with the new MS update.
This is a really strange issue. I reviewed the post netflix app black screen. Thanks for your response. Great Job and Kudos netflix app black screen you for a netflix app black screen brilliantly done.
It has been amazing working with you with such profound knowledge of computers and great technical skills. Didn’t find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to netflix app black screen with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion pap. All netflix app black screen topics Previous Topic Next Topic. Level 1. Message 1 of netflix app black screen. HP Recommended. Operating System: Microsoft Windows 10 bit. Hi, I have this strange issue where when watching Netflix in either IE11, Edge or Netflix App in full screen mode the display would sometimes flicker or goes black for a few seconds then back to the video.
A Wondering if anyone have similar issue or offer some additional troubleshooting advice. Thanks Solved! Tags 2. Accepted Solutions. Message 4 of 7. Hi VincestarI reviewed the post. Reset Microsoft Edge. Then check again. If it continues, If you are able to watch in another browser, your current browser blaxk be experiencing an issue with the Silverlight plug-in used by Netflix.
To uninstall the Silverlight plug-in: Windows 8 or Anydesk download windows 10 64 bit – anydesk download windows 10 64 bit 10 Quit all open browsers – including this window! You посетить страницу want scrfen print the following steps. Swipe from the right edge of the screen, then tap Settings. If you’re using a mouse, point to the lower-right corner of the screen, then click Settings.
Locate and appp Microsoft Silverlight Select Uninstall Then reinstall the latest version of Silverlight from this link and select the option for downloading for windows.
This should do the trick for you. This could work for Ссылка на страницу also. Was this reply helpful? Yes No. Message 2 of 7. Hi VincestarThanks for visiting the HP community. Did this happen after a recent windows or software update? Do you remember? Have you tried other browsers like Google Chrome or Firefox?
For a start, please netflix app black screen a different browser like Google Chrome or Firefox and check netflix app black screen Netflix neetflix correctly in them. That way could isolate the issue to the graphics card or the browser. Blacm it plays fine in Google Chrome or Firefox, then reset the Edge browser читать check again. Otherwise, you could also download the Netflix app from the windows store and install it.