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Some audio settings on a Smart TV can cause sound issues in Netflix. Try using a Stereo or PCM format and disable features such as Sound Optimizer. What causes the No Sound on Netflix issue on Windows 10? · Solution 1: Close the Unused Browser Tabs · Solution 2: Change your Audio Settings. No Sound on Netflix? Here’s The Fix! · 1. Check Netflix Servers. · 2. Is Your Volume ON and Turned Up? · 3. Play Another TV Show or Movie. · 4.

Netflix app not playing sound

5) Netflix Not Working or Playing – No Video/Audio Comes Through When Casting to External Speaker System. Ensure that you have a strong WiFi signal in the room where your Chromecast is located. If your router is in another room or outside then . You may be using Google Home screen mirroring to watch Netflix from your phone. Use the steps below to turn off screen mirroring and cast directly from the Netflix app. Make sure your phone or tablet is on the same Wi-Fi network as your Chromecast device. Open the Google Home app. Tap your Chromecast device, then tap Stop mirroring. Open the Netflix app. Jan 04,  · Change your audio settings (Windows App Only) Launch the Netflix app. Select a TV show or movie. While your TV show or movie is playing, move your mouse over the screen. Click the Dialog icon. If surround sound () is selected, try changing it .


– Smart TV Netflix No Sound/Audio or Sound Out of Sync – Ready To DIY


If you get video but no sound when playing a TV show or movie, it usually means there’s a content problem or a problem with the connection to your speaker system.

Follow the steps for your device to fix the problem. Using a web browser, go to Viewing Activity in your account. In the list, find the TV show or movie with the issue and click Report a Problem. Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Click Play to begin watching a TV show or movie through Netflix. While your video is playing, locate the audio icon in the player control bar. Hover over the icon until you get a slider pop-up, then slide the control knob to the top to turn the volume all the way up. If you’re watching on a browser, ensure your tab isn’t muted by looking for the mute icon on the Netflix tab while your video is playing.

If your tab is muted, right-click on it and select Unmute Tab or Unmute Site. If you’re using a laptop or tablet, unplug any external speakers or headphones to see if you get better sound through the built-in speakers. Netflix streaming performance may improve if you close browser tabs, applications and programs that may be taking up your computer’s memory and processing resources.

If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help.

On the Playback tab, click the Default Device indicated by a green circle with a check mark inside. Click the Dialog icon. If switching to a non Click Speaker or the Default Device. Click Properties , then click the Advanced tab. For the sample rate and bit depth, choose 24 bit, Hz Studio Quality. We’re looking into this problem. To help us investigate, please contact Netflix Customer Service. Note : For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below.

If your device is connected directly to your TV, check your Netflix app audio options. If surround sound 5. If you are unsure how to change your Netflix app audio settings, visit our alternate audio article. If changing to stereo solves your audio issue, your equipment may not be surround sound compatible. Contact your device’s manufacturer for assistance if you believe your equipment should be compatible with 5.

If this does not resolve the issue, or if you’re not currently using HDMI to connect to your TV or home theater system, you may want to manually set the audio settings on your PlayStation 3. Highlight the cable type you are currently using to connect your PlayStation 3 to your TV or home theater system and press X. Make sure only Linear PCM 2. CH Ch 48 kHz are checked. Depending on your home surround sound setup, you will enable either 5. This option is only available with an HDMI connection.

From the Xbox home screen, press the Xbox button on your controller to open the guide. Select Settings. Change the option in the drop-down menu to either 5. If you still have no sound, repeat the steps above, choosing the other option in Step 6 before you continue troubleshooting below. Select either HDMI audio or Optical audio , depending on the type of cable you use to connect your console to your audio receiver or TV.

While your movie or TV show is playing, use the volume controls on the side of your device to increase the volume to the desired level. Contact the TV manufacturer for help. Select New Format to turn on Dolby Digital 5. Change the New Format option from Dolby Digital 5. If you use an assistive listening device or voice clarifying headset while watching Netflix, you may need to adjust your streaming device’s audio output settings to Stereo or Linear PCM output.

For help adjusting these settings, contact the manufacturer of your streaming device. If you’re using a sound bar, audio receiver, surround sound system, or other external audio device, disconnect your speaker system and use the default setup. If disconnecting your speaker system fixed the problem, additional setup may be required to connect your speaker system to your device. Contact the speaker system’s manufacturer for assistance.

If disconnecting your speaker system didn’t fix the problem, or if you don’t have an external speaker system, continue below. Press the power button on the device once, then wait 1 minute. If your device doesn’t have a power button or you can’t reach it, leave it unplugged for 3 minutes instead. If your device’s audio settings are not set correctly it can cause a wide range of audio issues. Contact your device manufacturer for help adjusting these settings to be compatible with Netflix and any connected audio devices.

Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website.

Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. A country must be selected to view content in this article. Chromebook or Chromebox. Check if other TV shows or movies work. If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem. Follow the instructions, then click Report Problem. Is your volume on and turned up?

Make sure the volume is turned up on both the Netflix. Ensure the volume on your computer is also turned up. There may be volume controls on your keyboard. Close other browser tabs, applications or programs. If you use security software. Enable Loudness Equalization. From the desktop, right-click on the speaker icon on the taskbar. Select Playback Device. Click Properties. Select the Enhancements tab. Check the box for Loudness Equalization. Make sure Disable all enhancements is unchecked.

Try Netflix again. The Enhancements tab may not be available on all computers. If you do not see the Enhancements tab, your audio drivers or sound card may not support this feature. Windows 8. Change your audio settings Windows App Only. Launch the Netflix app. Select a TV show or movie.

While your TV show or movie is playing, move your mouse over the screen. Windows Set audio to Studio Quality Windows 10 Only. From the lower right corner of your taskbar, right-click on the speaker. Click OK to save the setting. What to do next. PlayStation 3. Change your audio settings. If you have to change your audio setting to stereo every time you play a movie or TV show, there may be a setting on your device that is causing it to default to 5.

Contact your device manufacturer for assistance in adjusting this setting to default to stereo audio.


TV show or movie has sound issues

Check your volume Make sure the Media volume is turned up on your phone or tablet. What to do netflix app not playing sound However, you can still do the following methods below and see if anything works. Select Surround Sound. Make sure these connections are tight by reinserting the cables at both ends.

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